If you are in an Inside Sales Role, do you ever get the feeling that the phone is attached to your body?
Do you go a bit crazy with the stress and demands of your job? Can you ever spend too much time on the phone? We believe you can absolutely overdo it. And when you do, you can sacrifice your health, your wellbeing, your performance and even your opportunities.
From our many years of observing inside sales training and helping inside sales folks be more effective and successful, here are our tips for staying at the top of your game:
1. Be clear on the day’s objective.
Spend a few minutes when you first get to work by clearing your desk, organizing your thoughts and focusing on what specifically you hope to accomplish. Set achievable, realistic and relevant goals for your work day so you can concentrate on the most important tasks before you.
2. Take periodic breaks.
Stand up, stretch and clear your mind at least once an hour. You need to keep the blood flowing and your brain working. Too much time on the phone or on the screen reduces your effectiveness. Take deep breaths, stretch your limbs, clear your thoughts. Then you will be refreshed when you resume your work. Your voice and your attitude (which, by the way, can be “read” by the person on the other end of the line) will be much improved.
3. Pay attention to your overall health.
No matter what your role in an organization, the basic rules of maintaining good health make a difference in your performance. It matters that you get sufficient sleep, that you eat nutritious meals (and not at your desk), that you get adequate exercise and that you keep a judicious balance between your work and your life outside of work.
4. Don’t get into a rut.
Using the same scripts over and over can be incredibly monotonous and your listener will sense you are repeating words you’ve said a million times. Customers like to think they are special. Stay up to date on the latest news in your industry, on your offerings, and in your profession. Keep learning and growing. That’s the way to sound fresh and approach your customers with confidence.
Make the time you DO spend on the phone count. It’s not the quantity of hours you put in but the quality that brings results.
For more information about inside sales training best practices, please visit: http://www.lsaglobal.com/inside-sales-training-coaching/
